Pre-sales and After-sales Service Tenet
What needs to mention is that our company is the only special company with professional technical department and pre-sales and after-sales service in Ningbo City.
“How to serve the customers well?” This is the question that has always been proposed and answered by Aobo Scientific Instrument. The reason why we repetitively answer this question is that with the development of Aobo, increase of customers group and increase of business projects, our service tenet and service content are also deepening and enlarging, and the meaning endowed on service is also increasingly enriched. At present, our service includes the following several aspects:
I Pre-sales technical support
Before the sales, for the customers with special technical requirements and application, we can provide consultation service for instrument model selection, disposition, function, performance and application, and recommend the products with high cost-performance to the customers.
II After-sales installation, debugging, warranty and maintenance
1. When the instrument arrives at the customers’ units, have installation and debugging for them for free.
2. During the warranty period, maintain and change the spare parts for the customers for free (except for the instrument damage caused by human factors).
3. After the quality assurance period is over, the company will keep on helping the customers to maintain the instruments, and the maintenance fee and change price of spare parts are lower than the market price.
4. When discovering quality problems, the company will give technical response within 24 hours and work out the planning to solve quality problems.
III Feedback of customers to service
We accept suggestions and complaints from the customers, rapidly solve the problems generated in sales and service process, establish customers’ suggestions and after-sales service feedback channel of various levels, and review and improve the work.